How do I place an order?

Orders can be made right through our website. After your order is placed, one of our friendly staff will contact you to confirm all information and obtain any additional details we may need to ensure the highest level of customer service. You may also place your order by calling our toll free number: 1-866-200-8560. Final confirmation of your order will be made by phone or email, depending on your preference, 48 hours prior to your arrival.

How far in advance should I make a reservation?

It is best to make your reservation as early as possible. Your order is subject to equipment availability. For last minute rentals, we will do everything we can to accommodate your requests.

Is there a minimum number of days required for rental?

Yes, there is a minimum of a 2 night rental.

How will I receive my equipment, where do you deliver and is there a delivery charge?

We will deliver and pick up your equipment to the location of your choice within San Clemente. Delivery within San Clemente is $35. We will deliver to vacation rentals, private residences, hotels, condos, campgrounds and bed and breakfast’s within San Clemente. Our standard delivery times are between 9am – 12pm and pick up is between 11am – 2pm. If you are staying outside San Clemente or would prefer to save on delivery fees you can pick up your rental equipment from our store during Retail Store Hours.

Can you deliver to the airport?

No. We cannot deliver equipment directly to the airport due to FAA security policy.

What is your cancellation policy?

We require a minimum of 48 hours to avoid any penalty. Any cancellations less than 48 hours will result in a 50% charge of your order to the provided credit card.

What forms of payment are accepted?

We accept Visa, MasterCard, American Express and Discover.

What If I am not satisfied with the equipment provided?

If you are not satisfied with a piece of equipment, please contact us and we will be happy to provide a replacement.

Are your products safe and clean?

Yes. Children safety and cleanliness is our number one concern. We only purchase Juvenile Product Manufacturer Association (JPMA) certified products. Every item is sanitized using non-toxic cleaning products and checked for safety before and after every use.

How new is your equipment?

All of our equipment has been purchased by OC Tykes. It is checked for wear and tear with every return and if found in disrepair, will be replaced immediately.

Can I pick up the equipment?

Yes, you can certainly come and pick up the equipment. Our store is located at 201 N. El Camino Real in San Clemente. Please check our Retail Store Hours for equipment pick up and drop off.

What if I need something not on your list?

We will be happy to accommodate special requests as items are available. Please call in advance for any special request items.

Can I rent the items for more then one week?

Yes, items can be rented daily, weekly or monthly. 5 or more days is automatically given the discounted weekly rate. For rental periods over two weeks please call us for a quote.

Do you track manufacturer’s recalls?

Definitely! All of our baby equipment has been purchased by OC Tykes. We safety check each piece of baby equipment prior to renting it out, each and every time. We also track recall information on a regular basis through the U.S. Consumer Product Safety Commission’s website www.cpsc.gov which provides automated recall updates on baby equipment. And promptly discard if damaged.

What is your policy on damage/breakage?

It is our expectation that the products will have normal wear and tear for the amount of time renting product. However, excessive wear and tear will subject the renter up to 50% of the purchased value of the product. In cases where the product is damaged beyond repair or unsalvageable, the full replacement value of the product will be charged to the credit card account of the renter.

Are your equipment rentals insured against loss or damage?

We are unable to provide insurance against loss, theft or damage.

Do you install car seats?

www.safetyinmotion.org

What areas do you deliver to?

As of June 1, 2009, we only deliver within San Clemente. We do offer all equipment for pick up at our store in San Clemente.

Still have questions?

Contact us directly at 866.200.8560 or send your inquiry to: customercare@octykes.com

Important Note:

You will be required to sign a liability waiver prior to delivery. The waiver can be mailed, faxed or emailed to you and will need to be mailed or faxed back to us prior to delivery. Please click here to view our liability waiver.