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| OC Tykes Customer Support |
Showroom Store Location:
201 N. El Camino Real
San Clemente, CA 92672
Please call ahead of time during Holidays for store hours
Retail Store Hours:
Monday - Sunday 10a-5p
**If our regular business hours do not work with your schedule call to schedule your afterhours one on one private consultation with one of our Stroller Professionals.
Online Store Hours: 24 Hours / 7 Days a week.
To place an order, or if you have questions regarding our products please call 866.200.8560.
For an order already placed with us please send an email to: customercare@octykes.com or call us at 866.200.8560.
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Shipping Information
Please allow 2-4 business days from date of order for us to process and ship your order; although normal turn around time is typically 1-2 business days. We will contact you if it will take longer to process. Expedited shipping requests receive our highest priority. In the event we can not meet your requested turn around you will be contacted by our customer service team. If ordered products are not in stock and will not be shipped out within 5 business days, we will contact you via email to let you know the status of your order and the expected ship date. This processing time does not apply to items shipped directly from the manufacturer. Manufacturers may use UPS, DHL, FedEX, or other carriers and shipping timeframes may vary. All orders $99 and over (excluding tax) ship for free within the continental US unless otherwise noted. |
APO/FPO Shipping
We are happy to assist you in sending packages to APO and FPO locations. Please email us at customercare@octykes.com with the items you would like shipped and our team will be able to provide you with a shipping quote. |
OCT No Hassle Return Policy
At OC Tykes our goal is to provide our customers with exceptional products and superior service. Our intent is to help you find the right stroller and baby gear to fit your needs with personalized service and expert product knowledge. If you receive a product that you are not happy with, please contact us (either by phone or email) and we will gladly work with you to find a solution that best meets your needs, whether it is for an exchange or return. Unfortunately sale items are final sale only. |
| Return Policy & FAQ
Returns or exchanges within 30 days of purchase: Non-sale items received in brand new condition that are returned in the original package (including original box, packaging, and written materials such as warranty and instructions) will receive a refund or credit for the full purchase amount less all shipping charges. Please note that all shipping costs will be deducted from return/exchange amount even if shipping to you was free with your order. Please contact us before returning any items for an RA number. Any items returned without an RA# will automatically be subject to a restocking fee. To obtain an RA# email us at customercare@octykes.com. |
Returns or exchanges after 30 days of purchase
Non-sale products received in brand new condition that are returned in the original package (including original box, packaging, and written materials such as warranty and instructions) will receive a store credit for the full purchase amount less all shipping charges. Please note that all shipping costs will be deducted from return/exchange amount even if shipping to you was free with your order. If you are making a purchase for a baby shower gift please contact us to make special arrangements. No returns will be accepted after 90 days past the purchase date. Please contact us before returning any items for an RA number. Any items returned without an RA# will automatically be subject to a restocking fee. To obtain an RA# email us at customercare@octykes.com.
Please note: Items received for exchange or return that are not complete, including all original warranties, manuals etc. or show signs of use will be subject to a 10%-30% restocking fee. We reserve the right to refuse any return that is not in new, re-saleable condition. Please allow ten (10) business days for your return/exchange to be processed from the day it is received.
If you have any questions at all our about return policy, please feel free to contact us at customercare@octykes.com. |
What do I do if I receive a defective or wrong product?
While this is an unusual occurrence, please call us a soon as possible if you receive an item that is defective or not the product you ordered. We will work with you to make the process as easy as possible. If you received a damaged product, the necessary replacement part or item will be shipped out to you promptly via the same method originally shipped to you with no further charges. If it is necessary, we will replace the whole stroller at our expense, but most items can be easily fixed with a replacement part. If a shipped box arrives in damaged condition with a damaged product inside, please DO NOT THROW away this box as the shipping carrier needs to inspect the damaged box/good and save all packing materials as well. You will not be responsible for any additional shipping charges. |
How do I return a product to you?
Please contact us first (either by phone or email at customercare@octykes.com) and we will issue you a return authorization number. Items returned without an RA number will automatically be subject to a restocking fee.
Then you have two options for shipping the product back to us:
Option 1: You can ship the product back to us at your expense (please insure all products), using the mail carrier of your choice
Please ship it to:
OC Tykes
201 N. El Camino Real
San Clemente, CA 92672
Option 2: OC Tykes can send you a shipping label to make the return/exchange process easier or order a pick-up by UPS ground for strollers or other large items. If you choose to have us coordinate your returns shipping, please note that the cost of the return shipment will be deducted from your refund. The return shipping fee cannot be calculated until your package has reached our warehouse and the shipper has closed their billing cycle.
Please Note: All packages refused by customers without prior written consent will be charged shipping costs and a minimum restocking fee. |
Cancellation Policy
Important** - If you need to cancel an order please follow the instructions below:
Send an email, with your name and the order number and the item you are requesting a cancellation for to customercare@octykes.com
You will then be issued a cancellation request number. If the item ordered is shipped from the manufacturer we will then forward the cancellation request to the appropriate manufacturer. All cancellation requests REQUIRE the manufacturer's explicit confirmation before they are definitively cancelled. Simply requesting cancellation does not mean the order has already been cancelled. Once the cancellation has actually taken place you will then be provided with a confirmation via email. If you do not have email, arrangements will be made to provide you with a copy of the confirmation.
Please note that when you request a cancellation and the item is already in the manufacturer's shipping dept., or has been shipped then we WILL NOT reimburse you for the shipping charges. If the item is in transit you may refuse shipment and it will go back to the manufacturer, and you will save yourself the cost of shipping the item back to our warehouse. Some of the manufacturers do charge a re-stocking fee, which will be also deducted from your credit if you decide to refuse shipment and have the item go back to the manufacturer. The restocking fee will vary depending on the manufacturer.
Our free shipping offer is valid only if you keep what was ordered and is not applicable to any returns or orders that you refuse shipment on. |
Can I see the strollers in person?
Yes! OC Tykes has a showroom in San Clemente with many of the strollers you see on this site, all set-up for you to test drive in person and you can even rent one from us if you decide you would like to test drive it further. We want to give you the one on one attention you deserve so please come in today for your free stroller consultation. *If you can't make it during store hours call to schedule your after-hours one on one private consultation with one of our Stroller Professionals and the cost goes toward the purchase of your new stroller.
(1 hour private consultation for $45.) Not in the Orange County area? No problem, give us a call and we can consult you right over the phone or even through email! We strive to give you the personal attention you deserve to ensure that we match you with a stroller that meets your style and lifestyle! Call us at 866.200.8560 or email customercare@octykes.com. |
Your Personal
Information
Octykes.com is the owner of the information collected
on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed
in this statement unless you consent.
Cookies and IP Addresses
Octykes.com is firmly committed to customer privacy. Like many sites, we use your IP address to help
diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify
you and your shopping cart and to gather broad demographic information. We use cookies to keep track of
your shopping cart and for other purposes like personalizing the site. Cookies are a small piece of information
stored by your internet browser to your computers’ hard drive. Your browser is usually set up to initially
accept cookies. If you set your browser to reject cookies, the site will not be able to recognize your cart, your
account, or any personalization. We do not and cannot use cookies to gather your confidential information that
may be stored on your hard drive. Octykes.com also uses web beacons as a means to deliver us cookies in
order to determine whether and how many times our web pages have been browsed. Third Party advertisers
also help us display tailored content to our customers. These advertisers may also utilize cookies and/or web
beacons to measure effectiveness, efficiencies, etc. of the sites. Any information that is collected by our third
party advertisers through their cookies/web beacons will not be linked to any personalized information that
Octykes.com has collected.
External Links
This site contains links to other Web sites. Octykes.com is not responsible for the privacy practices or the
content of such sites.
Address Information
Our site uses an order form for you to request information, products and services. We collect your contact
information, including, but not limited to, addresses, email addresses, phone numbers, and financial
information. Collected information is used for the benefit of Octykes.com to send information to customers
about orders, about our company, to send promotional material from some of our partners and in some cases
may be shared with our partners. This information is also used for billing and to contact you when necessary.
Demographic and profile data is also collected at our site. We use this data to tailor your experiences at our
site, to show you content that we think you might be interested in, and to display the content according to your
preferences. Customer information is considered to be an asset of Octykes.com and as such may be
transferred to another company as part of an acquisition of Octykes.com.
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Security
Information
This Web site takes every precaution to protect our
users' information. When you send sensitive information (such as your credit card number) to us via our order
form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol.
When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some
Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look
at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties".)
These secure SSL-encrypted pages have URLs that start with https:// instead of http://. If you have any
questions about security at our Web site, send an email to customercare@octykes.com. Legal
Disclaimer
We may disclose personal information when required by law or in the good-faith belief that such action is
necessary in order to conform to the edicts of the law, or to comply with a legal process served on our Web
site.
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