• Shipping Information
• Return Policy
• Cancellation Policy
• Showroom Information
• Privacy Policy
• Security Information

Please allow 2-4 business days from date of order for us to process and ship your order; although normal turn around time is typically 1-2 business days. We will contact you if it will take longer to process. Expedited shipping requests receive our highest priority. In the event we can not meet your requested turn around you will be contacted by our customer service team. If ordered products are not in stock and will not be shipped out within 5 business days, we will contact you via email to let you know the status of your order and the expected ship date. This processing time does not apply to items shipped directly from the manufacturer. Manufacturers may use UPS, DHL, FedEX, or other carriers and shipping timeframes may vary. All orders $99 and over (excluding tax) ship for free within the continental US unless otherwise noted.

We are happy to assist you in sending packages to APO and FPO locations. Please email us at customercare@octykes.com with the items you would like shipped and our team will be able to provide you with a shipping quote.

At OC Tykes our goal is to provide our customers with exceptional products and superior service. Our intent is to help you find the right stroller and baby gear to fit your needs with personalized service and expert product knowledge. If you receive a product that you are not happy with, please contact us (either by phone or email) and we will gladly work with you to find a solution that best meets your needs, whether it is for an exchange or return. Unfortunately sale items are final sale only.

Returns or exchanges within 30 days of purchase: Non-sale items received in brand new condition that are returned in the original package (including original box, packaging, and written materials such as warranty and instructions) will receive a refund or credit for the full purchase amount less all shipping charges. Please note that all shipping costs will be deducted from return/exchange amount even if shipping to you was free with your order. Please contact us before returning any items for an RA number. Any items returned without an RA# will automatically be subject to a restocking fee. To obtain an RA# email us at customercare@octykes.com.

Non-sale products received in brand new condition that are returned in the original package (including original box, packaging, and written materials such as warranty and instructions) will receive a store credit for the full purchase amount less all shipping charges. Please note that all shipping costs will be deducted from return/exchange amount even if shipping to you was free with your order. If you are making a purchase for a baby shower gift please contact us to make special arrangements. No returns will be accepted after 90 days past the purchase date. Please contact us before returning any items for an RA number. Any items returned without an RA# will automatically be subject to a restocking fee. To obtain an RA# email us at customercare@octykes.com.

Please note: Items received for exchange or return that are not complete, including all original warranties, manuals etc. or show signs of use will be subject to a 10%-30% restocking fee. We reserve the right to refuse any return that is not in new, re-saleable condition. Please allow ten (10) business days for your return/exchange to be processed from the day it is received.

If you have any questions at all our about return policy, please feel free to contact us at customercare@octykes.com.

While this is an unusual occurrence, please call us a soon as possible if you receive an item that is defective or not the product you ordered. We will work with you to make the process as easy as possible. If you received a damaged product, the necessary replacement part or item will be shipped out to you promptly via the same method originally shipped to you with no further charges. If it is necessary, we will replace the whole stroller at our expense, but most items can be easily fixed with a replacement part. If a shipped box arrives in damaged condition with a damaged product inside, please DO NOT THROW away this box as the shipping carrier needs to inspect the damaged box/good and save all packing materials as well. You will not be responsible for any additional shipping charges.

Please contact us first (either by phone or email at customercare@octykes.com) and we will issue you a return authorization number. Items returned without an RA number will automatically be subject to a restocking fee.

Then you have two options for shipping the product back to us:

Option 1: You can ship the product back to us at your expense (please insure all products), using the mail carrier of your choice

Please ship it to:

OC Tykes

201 N. El Camino Real

San Clemente, CA 92672

Option 2: OC Tykes can send you a shipping label to make the return/exchange process easier or order a pick-up by UPS ground for strollers or other large items. If you choose to have us coordinate your returns shipping, please note that the cost of the return shipment will be deducted from your refund. The return shipping fee cannot be calculated until your package has reached our warehouse and the shipper has closed their billing cycle.

Please Note: All packages refused by customers without prior written consent will be charged shipping costs and a minimum restocking fee.

Important** - If you need to cancel an order please follow the instructions below:

Send an email, with your name and the order number and the item you are requesting a cancellation for to customercare@octykes.com

You will then be issued a cancellation request number. If the item ordered is shipped from the manufacturer we will then forward the cancellation request to the appropriate manufacturer. All cancellation requests REQUIRE the manufacturer's explicit confirmation before they are definitively cancelled. Simply requesting cancellation does not mean the order has already been cancelled. Once the cancellation has actually taken place you will then be provided with a confirmation via email. If you do not have email, arrangements will be made to provide you with a copy of the confirmation.

Please note that when you request a cancellation and the item is already in the manufacturer's shipping dept., or has been shipped then we WILL NOT reimburse you for the shipping charges. If the item is in transit you may refuse shipment and it will go back to the manufacturer, and you will save yourself the cost of shipping the item back to our warehouse. Some of the manufacturers do charge a re-stocking fee, which will be also deducted from your credit if you decide to refuse shipment and have the item go back to the manufacturer. The restocking fee will vary depending on the manufacturer.

Our free shipping offer is valid only if you keep what was ordered and is not applicable to any returns or orders that you refuse shipment on.

Yes! OC Tykes has a showroom in San Clemente with many of the strollers you see on this site, all set-up for you to test drive in person and you can even rent one from us if you decide you would like to test drive it further. We want to give you the one on one attention you deserve so please come in today for your free stroller consultation.
*If you can't make it during store hours call to schedule your after-hours one on one private consultation with one of our Stroller Professionals and the cost goes toward the purchase of your new stroller. (1 hour private consultation for $45.)
Not in the Orange County area? No problem, give us a call and we can consult you right over the phone or even through email! We strive to give you the personal attention you deserve to ensure that we match you with a stroller that meets your style and lifestyle! Call us at 866.200.8560 or email customercare@octykes.com.

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